STRATEGY
CUSTOMER EXPERIENCE
BUSINESS IMPROVEMENT
01 / IS THIS RIGHT FOR YOU?
IDEAL IF YOU...
→ Have a specific challenge you need to solve.
â
→ Need more than recommendations - you need help moving forward.
â
→ Don't have the expertise or capacity internally.
â
→ Need someone to bring structure to a project that's become stuck or complicated.
â
→ Want progress without taking on another permanent hire or a full agency team.
02 / WHAT COULD WE TACKLE?
ONE CLEAR CHALLENGE.
→ A website that's underperforming.
â
→ A customer journey that isn't working.
â
→ A new proposition, service or product launch.
â
→ A digital growth problem.
â
→ A repositioning project.
â
→ A marketing strategy that's not delivering.
â
→ Customer retention.
â
→ Or something else entirely.
03 / HOW IT WORKS
FOCUSED FROM THE START.
01
INTRO CALL
A free 15-minute conversation to understand the challenge and establish whether a Sprint is the right fit.
02
SCOPE IT
A clear scope: what we're solving, what I'll do, what you'll get, timings and investment.
03
DEEP DIVE
Research, analysis and conversations to get underneath the problem.
04
BUILD THE PLAN
We agree the priorities, approach, what success looks like and who is doing what.
05
MAKE IT HAPPEN
I help move the work forward, delivering what I can, working with your team and bringing in specialist expertise where needed.
06
REVIEW
We review what's changed, what we've learned and what happens next.
04 / THE RIGHT PEOPLE. NOT MORE PEOPLE.
I DON'T DO EVERYTHING
AND THAT'S DELIBERATE.
A good project doesn't need one person pretending they can do every specialist job. My role is to keep sight of the bigger picture, make sure we're solving the right problem and help get the right work done.
â
Sometimes I'll deliver it. Sometimes we'll work together with your existing team or suppliers. And sometimes the smartest answer is to bring in a specialist. This may be a paid media expert, SEO specialist or videographer, creative or another trusted professional.
â
I can help identify what's needed and introduce trusted people from my network where appropriate.
â
â
You'll always know what's included, who is doing what and what it costs before we proceed.
â
Any third party costs are separate from my Sprint fee unless they're specifically included in the agreed scope.
05 / WHAT YOU GET
THINKING + MOMENTUM.
A Sprint gives you more than a plan. It helps you move forward.
A clearly defined outcome.
Senior strategic direction.
A focused plan.
Hands-on support within my area of expertise.
Liaison with the right people to deliver.
Real progress, not just another document.
