STRATEGY
CUSTOMER EXPERIENCE
BUSINESS IMPROVEMENT
01 / MY STORY
A DIFFERENT
WAY OF
WORKING.
After years in senior client services and digital leadership roles at agencies and with high-profile organisations, I wanted a different way of working.
​
I now focus on what I enjoy most - helping ambitious, independent businesses and SMEs solve real problems, make better decisions and create experiences that drive business improvement.
02 / WHAT I BRING
SENIOR
EXPERTISE.
REAL IMPACT.
STRATEGIC
THINKING
Clearer direction, sharper priorities and practical plans that move you forward.
CUSTOMER
FOCUS
More joined-up experiences that make it easier for people to choose you, buy from you and come back.
DIGITAL
GROWTH
Websites, content and channels that support your goals and actually deliver results.
PRACTICAL
SUPPORT
Actionable recommendations, hands-on delivery support and a partner you can rely on.
03 / EXPERIENCE
A BACKGROUND
THAT BRINGS
VALUE.
Before The Clare Edit, I spent years in senior client services and digital leadership roles, working with businesses and organisations of all shapes and sizes.
​
That experience now gives independent businesses access to senior-level strategic thinking, customer experience and digital thinking, without needing a big agency or another senior hire.
Who I've worked with.
HSBC / KING EDWARD VII's HOSPITAL / SOHO HOUSE / FUNKIN COCKTAILS / NORWICH CITY FOOTBALL CLUB / PETS AT HOME
Selected organisations I have worked with during my career.
04 / HOW I WORK
STRAIGHTFORWARD,
COLLABORATIVE
AND FOCUSED.
01
LISTEN
& UNDERSTAND
I take time to understand your business, your goals and what's getting in the way.
02
EXPLORE
OPTIONS
We look at opportunities, consider the risks and identify the best way forward.
03
CREATE
A PLAN
You get clear, prioritised recommendations and a practical plan.
04
SUPPORT
DELIVERY
I can stay involved to help implement and keep momentum going.
05 / OUTSIDE OF WORK
STILL ME.
I'm based in Norwich and when I'm not working you'll usually find me spending time with my son at Carrow Road, out with friends, on the north Norfolk coast, or generally meeting the demands of a 9 year old. I'm a big believer in a balanced life, it helps me stay curious and brings a fresh perspective to the work I do with clients.
