BOOKING & CANCELLATION POLICY.

Booking & Cancellation Policy

The Clare Edit

Last updated: 18 October 2026

I understand that plans change. This policy explains how bookings, cancellations, rescheduling and refunds work.

1. Booking The Edit

The Edit is a fixed-price consultancy service costing £495.

It includes:

A short pre-session questionnaire.
An independent review of the information and business areas most relevant to your needs.
A focused strategy session of up to 90 minutes.
Three prioritised recommendations.
A practical 90-day action plan, delivered in a personalised presentation.

Payment is required in full when booking, unless otherwise agreed in writing.

Your booking is confirmed once payment and booking confirmation have been received.

2. Rescheduling

You can reschedule your appointment through the online booking system, subject to availability.

Please provide at least 48 hours' notice wherever possible.

If you need to reschedule within 48 hours, please contact me directly at [clarebritton84@gmail.com].

I will make reasonable efforts to accommodate changes, although your preferred alternative date cannot be guaranteed.

3. Cancelling a booking

You can cancel an appointment through the online booking system.

Cancelling an appointment does not automatically mean that a refund has been issued.

Refund requests are reviewed and processed manually, in accordance with this policy and your statutory rights.

If you cancel, please contact [clarebritton84@gmail.com] to discuss any refund due.

4. Consumer cancellation rights

If you book as a consumer and the contract is covered by the Consumer Contracts Regulations, you will generally have 14 days from the day after entering into the contract to cancel without giving a reason.

To exercise this right, send a clear cancellation request to [clarebritton84@gmail.com. You may also use the cancellation form provided in your booking email.

If you cancel within the statutory cancellation period before any services have begun, you will normally receive a full refund.

If you expressly request that I begin work during the cancellation period, and you subsequently cancel before the service is fully completed, you may be required to pay a proportionate amount for services already supplied, where the law permits.

If the service has been fully performed following your express request to start within the cancellation period, and you have acknowledged that you will lose your cancellation right once the service is fully performed, that statutory right may end.

Nothing in this policy removes or restricts your statutory rights.

5. Other cancellations

Where statutory cancellation rights do not apply or have expired, I will consider the timing of your cancellation, the work already completed and any costs reasonably incurred.

Any deduction or cancellation charge will be reasonable and proportionate, taking account of applicable law and the terms agreed at booking.

If you are unable to attend, please contact me as soon as possible. A missed appointment does not automatically entitle you to a full refund or automatically forfeit your entire payment.

6. If I need to cancel or reschedule

If I am unable to deliver an agreed appointment, I will contact you promptly to arrange an alternative.

If a suitable alternative cannot be agreed and the service cannot be provided, I will refund the amount paid for the undelivered service.

7. Refund processing

Where a refund is due, I will arrange it through the original payment provider wherever possible.

Statutory refunds will be made within the time required by law. Other agreed refunds will be processed promptly.

The time taken for funds to appear in your account may depend on your payment provider or bank.

8. Delivery of your recommendations

Following your strategy session, I will prepare your personalised recommendations and 90-day action plan.

The anticipated delivery timeframe will be confirmed when you book or during your consultation.

Any delay caused by missing information or an agreed change in scope will be discussed with you.

9. Contact

For cancellations, rescheduling or refund enquiries:

The Clare Edit — Clare Britton

[clarebritton84@gmail.com]