STRATEGY
CUSTOMER EXPERIENCE
BUSINESS IMPROVEMENT
ONGOING
SUPPORT.
SENIOR THINKING.
WITHOUT ANOTHER SENIOR HIRE.
Sometimes there isn't just one project to fix. You need someone who understands the bigger picture, helps you decide what matters and keeps things moving while you run the business. Ongoing Support gives you experienced strategic and digital support without adding another permanent senior role to the team.
01 / IS THIS RIGHT FOR YOU?
IDEAL IF YOU...
→ Have plenty happening but no-one to oversee it.
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→ Need help deciding what deserves attention.
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→ Have internal people or suppliers who need clearer direction.
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→ Need experienced input across strategy, customer experience and digital
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→ Want someone who can challenge the thinking as well as support the doing.
→ Don't need, or want, a traditional agency retainer.
02 / WHAT COULD WE TACKLE?
WHATEVER MATTERS MOST.
→ Strategy and planning.
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→ Customer experience.
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→ Website and UX.
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→ Digital growth.
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→ Marketing direction.
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→ Supplier management.
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→ Project direction.
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→ Prioritisation and roadmaps.
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→ New ideas and opportunites.
SUPPORT THAT
ADAPTS TO YOUR
BUSINESS.
With priorities that change as the business evolves.
03 / HOW IT WORKS
SENIOR SUPPORT, BUILT AROUND YOU.
01
INTRO CALL
A free 15 minute intro conversation to understand what's happening and where you need support.
02
SHAPE THE SUPPORT
We'll agree where I can add the most value, how involved you need me to be and how we'll work together.
03
SET THE PRIORITIES
We'll establish what matters now, what's next and what can wait.
04
GET TO WORK
I'll work across the agreed priorities, bringing strategic thinking and practical support.
05
THE RIGHT EXPERTISE
When specialist skills are needed, I can help identify and introduce trusted people from my network.
06
REVIEW AND EVOLVE
We'll regularly review priorities, and the support itself. If you need more, less or something different we'll change it.
04 / THE RIGHT PEOPLE. NOT MORE PEOPLE.
I DON'T DO EVERYTHING
AND THAT'S DELIBERATE.
A good project doesn't need one person pretending to be a strategist, developer, designer, SEO specialist, paid media expert, photographer and everything else in between.
You're hiring me to understand the bigger picture, help make better decisions and keep the right things moving.
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I'll do the work that sits within my expertise, work with your existing team and suppliers where they're the right people for the job, and when specialist expertise is needed, I can help you find it.
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Any specialist or third-party costs are agreed separately before work begins.
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05 / WHAT YOU GET
THE RIGHT SUPPORT. NOT MORE SUPPORT.
A Sprint gives you more than a plan. It helps you move forward.
Senior thinking without another senior salary.
An objective perspective without a bloated agency team.
Support that moves between strategy and practical delivery.
A consistent person who understands your business.
Access to specialist expertise when you actually need it.
Flexibility to evolve as your priorities change.
06 / INVESTMENT
BUILT AROUND THE LEVEL OF SUPPORT YOU NEED.
Not sure it's right for you?
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Book a free 15-minute intro call and we'll work out whether The Edit, or something else, makes more sense.
We'll agree the right level of involvement, exactly what's included and the investment before we start.
