That depends on the support you need and my current availability, but I always aim to get things moving without unnecessary delays.We'll start with a conversation about your business, your priorities and what you're hoping to achieve. From there, I'll recommend the best next step and let you know when we could begin.

It's a relaxed, no-obligation 15-minute conversation about your business and what you'd like help with.You can tell me what's working, what isn't and where you feel you need support. I'll ask a few questions, explain how I work and help you decide whether The Edit, The Sprint or Ongoing Support could be a good fit.No lengthy presentations, no hard sell. Just a useful conversation.

Absolutely. I'm based in Norwich, Norfolk, but I work with independent businesses and SMEs across the UK.Much of my business consultancy, digital strategy and customer experience work can be delivered remotely, with in-person meetings arranged where practical.So whether you're just around the corner or further afield, we can find a way of working that suits your business.

The Edit is about finding clarity. It's a focused, objective review of your business, helping you understand what's working, what needs attention and where to focus next. You'll receive practical recommendations and a prioritised action plan.The Sprint is about making progress. We take one specific business challenge or opportunity and work together to tackle it, with an agreed scope, deliverables and timeframe.Think of The Edit as working out what needs to happen, and The Sprint as helping make it happen.

Yes! If your business needs regular strategic thinking and practical help, Ongoing Support gives you access to experienced consultancy without the commitment of another full-time hire.That could involve business strategy, customer experience, digital marketing, website improvements or coordinating projects and suppliers.We'll agree on a level of support that works for your business, with the flexibility to review it as your needs change.

I work primarily with ambitious independent businesses and small to medium-sized enterprises (SMEs) that want to improve, grow or do things differently.That includes businesses in retail, hospitality, leisure and professional services, as well as other sectors where customer experience, digital performance and commercial strategy matter.You don't need a huge team, a corporate budget or a perfectly formed brief. Just a business you care about and a willingness to make things better.